Refund & Cancellation Policy

Effective date: July 26, 2026 · Last updated: September 2, 2026 · Version 1.1

This policy explains how refunds and cancellations are handled across The Pro Station, a service operated by Gigamajig Inc. There are two different kinds of payment, and they follow different rules.

Two kinds of payment

• Pro Station service / setup fees paid to Gigamajig Inc. — fees you pay us for the Pro Station product or setup.
• Purchases made from an independent Pro Station client business — payments a customer makes to one of the businesses that use The Pro Station.

This policy does not create a blanket promise that all payments are refundable. Eligibility depends on which kind of payment is involved and the applicable agreement.

Purchases from a client business

• Each client business controls its own customer refund and cancellation policy. Each connected business sells through its own Stripe or PayPal account and is the merchant of record for those sales.
• Customer refund requests for a client business's product or service must go to that client business.
• The Pro Station cannot issue a refund from a client's connected Stripe or PayPal account. Those funds are received and controlled by the client business, which is the merchant of record.
• The client business issues its own refunds through its own payment account. We do not decide or issue refunds of a client's money.
• Where applicable, a client business is expected to publish a refund and cancellation policy for its customers. We may display or link to that policy on the business's site.

We may help a business operationally — for example, by showing payment or refund status, or by pointing it to the right place in its provider dashboard. That assistance does not change who the merchant is. The customer's contract for the product or service remains with the client business.

Bookings, cancellations, and refunds are separate

• Cancelling a booking does not automatically create a refund.
• A refund does not automatically cancel or confirm a booking.
• A booking request, a payment, and a confirmed appointment are separate states (see our Payment Terms).

Provider processing times

When a refund is issued by a client business, the payment provider (Stripe or PayPal) controls how and when the funds are returned. Provider processing times may apply, and the timing is outside The Pro Station's control.

Purchases from The Pro Station

For fees paid to Gigamajig Inc. — setup fees, recurring service or platform fees, website purchases, add-ons, and Pro Station Studio work — we are the service provider and we handle the refund or cancellation ourselves.

• Refund and cancellation eligibility is governed by your written agreement with us.
• If no separate written agreement applies, contact us and we will review your request individually.
• We do not currently publish a fixed refund window or money-back guarantee for these fees. If that changes, this page will be updated with an effective date.

Which contact to use

• A charge from a client business (a product or service you bought from one of them): contact that business directly.
• A Pro Station charge (a fee paid to Gigamajig Inc.): contact us via our Contact & Support page or at [email protected].